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Empathetic communication from healthcare staff Empathy goes a long way in healthcare. One of the best patient experience examples comes from facilities that train their staff to communicate with patients in a polite, empathetic manner. Collecting real-time feedback during and aftercare is one of the best patient experience examples.
The conclusions of the research echo those of a separate King’s College London study, which found parents with learning disabilities lacked support before, during and aftercare proceedings, including because they were often ineligible for adults’ services.
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